Genie Support & Help, Genie Service & Maintenance

 When you buy from Genie, you receive more than a machine. We're committed to providing an exceptional customer experience before, during and after your purchase.

Experience that dedication with the Genie after sale program - a full range of customer support from Service, Repairs and Parts through to Equipment Refurbishment and Major Inspection. It's not just a service; it's our mission to continue delivering value in the field and to your bottom line.

Find out more about other customer support programs such as Extended Warranty, Technician and Operator Training and Product Documentation which is all available to you online.

  • Service and Repair

    Services we offer:

      1. Factory Warranty Repairs
      2. Service and Support On Site
      3. Scheduled Routine Maintenance
      4. Comprehensive Annual Inspections
      5. Reduced Price Servicing & Inspections Online
      6. Options & Enhancements
      7. Major Inspection (10Yr Test)
      8. Specialty Applications
      9. Equipment Refurbishing
      10. Customized Paint Services

  • Warranty

    Our knowledgeable, responsive warranty team is here to help make your warranty experience as seamless as possible. You can also maximize your equipment's protection with Terex Xtend™, an extended protection plan offering up to five years of comprehensive coverage.

    • Standard 2-2-5 Year Warranty on all Booms, Scissors and Telehandlers
    • Comprehensive 1 Year Warranty on Towed Products, Material Lifts and AWP
    • Terex Xtend™ Extended Service Protection Plan Offers 1-3 Years of extended coverage (Available on all Booms, Scissors and Telehandlers)

  • Technical Support

    Support when you need it most

    Count on Genie to provide assistance when you need it most. Our expert technical service and support team is on call 24 hours a day, 7 days a week. Get the answers you need to keep your equipment ready to work.

    Want answers to commonly asked technical questions?

    Get the best help for the answers you seek
    or contact Technical Services and Support on

    (+62)21 - 823 30 42